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FREE CENTELLIAN24 MADECA CREAM + SHEET MASK ON ORDERS OVER âŹ65
Anua Collagen Retinol Refining Gua Sha Cream 80ml
Collagen Retinol Refining Gua Sha Cream 80ml
dâAlba White Truffle First Spray Serum 50 ml
White Truffle First Spray Serum 50 ml
Sleeping Masks: Benefits, How to Use Them & K-Beauty Tips
Sleeping Masks: Benefits, How to Use Them & K-Beauty Tips
Let customers speak for us
FREQUENTLY ASKED QUESTIONS
What is a Korean skincare routine and why is it so popular?
The Korean skincare routine is a holistic approach that focuses on nourishing and protecting the skin through multiple layers of products.
A typical routine consists of:
- Cleaning: Two-step cleaning with oil remover followed by water remover
- Toning: Balancing pH levels and preparing the skin
- Essence and serum: Intensive nutrition and active ingredients
- Masks: Deep treatment 1-3 times per week
- Moisturizer: Sealing in moisture and protection
This method is popular because it provides visible results, is adaptable to all skin types, and focuses on preventative skin care rather than just treating problems.
Which product suits my skin type?
We offer products for all skin types:
- Dry skin: Choose products with hyaluronic acid, glycerin and nourishing oils. We recommend our intensive hydration range.
- Oily skin: Focus on lightweight, oil-free formulas with niacinamide and salicylic acid to control sebum.
- Combination skin: Use different products for different zones or choose balanced formulas that work everywhere.
- Sensitive skin: Choose hypoallergenic products without perfume, alcohol and irritating chemicals.
- Problem skin: Products with tea tree oil, centella asiatica and BHA/AHA to treat acne and inflammation.
Not sure about your skin type? Contact our customer service for personal advice.
How long does delivery takes within the EU, and to other countries?
All orders are shipped from our warehouse in Sweden. Orders placed on weekdays are shipped within 24 hours. Orders placed on weekends are shipped the next business day.
Sweden, Norway, Denmark and Finland: 1â3 business days.
Other EU countries: 2â4 business days. We ship to all EU countries, including Germany, France, Italy, Spain and Poland.
International shipping: We also ship to countries outside the EU, such as the United Kingdom, the United States and Canada. Delivery takes 3â5 business days depending on the destination.
Tracking: All parcels are tracked and insured. You will receive a tracking number as soon as your order has shipped.
No extra fees: Customs duties, VAT and any other fees are always included in the price, whether you order from inside or outside the EU. You will never pay anything extra on delivery.
Delivery times are counted from the day your order is shipped. During sale periods such as Black Friday, processing and delivery may take 1â2 business days longer.
What is your return policy?
We offer a 14-day return policy to ensure you can shop with confidence:
- Products can be returned within 14 days of receiving your order
- The product must be unused and in its original packaging
- Return shipping costs are borne by the customer (we recommend insured shipping)
- Refunds will be processed within 10 business days of receiving the return
- Opened or used products cannot be returned for hygiene reasons
Exchanges: If a product is defective or damaged upon delivery, we offer a free exchange or a full refund.
Please contact our customer service at info@clearserum.shop to initiate a return.
What payment methods do you accept?
We accept several secure payment methods:
- Credit cards: Visa, Mastercard, American Express, Union Pay
- Digital wallets: Apple Pay, Google Pay, Swish, Paypal
- Klarna: Buy now, pay later or in installments
All transactions are encrypted and secure. We use SSL technology to protect your personal information. You can shop with confidence.