Refund policy
Right of withdrawal
You have a 14-day right of withdrawal under the Swedish Distance Contracts Act, counted from the day you receive your order. If your order is delivered in several parcels, the period starts on the day you receive the last item.
If you wish to use your right of withdrawal, you can easily do so via our Withdrawal button at the bottom of the website or by contacting us at info@clearserum.shop. You can return all or part of your order.
Cancellation
You can cancel your order yourself via your customer account within 1 hour of placing it. After that, we start packing and shipping your order and it can no longer be cancelled. You still have a 14-day right of withdrawal from the day you receive your order.
Condition of the item
To receive a full refund, the product must be unused and in the same condition as when you received it. You may examine the item in the same way as you would in a store. If the item has been handled more than necessary to examine it, we may deduct an amount for the reduced value. A receipt or order confirmation must be provided upon request.
EU model withdrawal form
You may also use the EU model withdrawal form to withdraw from your purchase. Using the form is not required. You can just as well use our Withdrawal button or contact us by email. The form is available at the bottom of this page.
Return shipping
When you use your right of withdrawal, a return fee of 99 SEK is charged and deducted from your refund. The fee only applies when you choose to withdraw from your purchase, not for incorrect, damaged or wrongly shipped items. Once your return has been registered, you will receive instructions on how to send the item back to us.
Uncollected parcels
If a parcel is not collected and is therefore returned to us, we deduct the actual costs of shipping and return shipping, 150 SEK, from the refund. The refund is made once the parcel has been returned to us. If the carrier does not return the parcel, the refund is made once the parcel has been received or the carrier’s investigation has been completed.
Free gifts
If your order includes a free gift, the gift must also be returned if the return means the order value no longer meets the conditions for the gift. If the gift is not returned, we reserve the right to deduct its value from the refund.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- Hygiene and skincare products delivered sealed where the seal has been broken after delivery
- Custom-made or personalised products
- Gift cards
Damaged, defective or incorrect products
Always check your order when you receive it. If a product is damaged or defective, or if you have received the wrong item, please contact us as soon as possible at info@clearserum.shop and we will help you. You have the right to make a complaint for three years under the Swedish Consumer Sales Act. Please contact us within a reasonable time after discovering the defect. If your complaint is approved, we cover the return shipping.
Exchanges
We do not offer direct exchanges. If you would like a different product, you can return the one you have and place a new order.
Refunds
We will refund the amount, including the original standard shipping fee if the entire order is returned, no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the item back or you have provided proof that it has been sent. The refund is made to the same payment method you used for the purchase.
It may take a few additional days before the refund appears in your account, depending on your bank or payment provider. If you have not received your refund within 14 days after we received your return, please contact us at info@clearserum.shop.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
– To KOREANCOSMETICS, Brogatan 2, 302 43 Halmstad, Sweden, info@clearserum.shop:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
– Ordered on (*) / received on (*):
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is sent on paper):
– Date:
(*) Delete as appropriate.